A European Commission study explores how Artificial Intelligence (AI) can transform public services across the EU, enhancing citizen interactions and improving efficiency in sectors like healthcare, mobility, e-Government, and education. While AI holds great potential, challenges such as complex procurement, fragmented data management, and regulatory uncertainty must be tackled.

The report provides strategic recommendations, including increased funding, transparency, cross-border data sharing, and a clear regulatory framework. By prioritising human-centric, trustworthy AI solutions, the EU aims to lead in ethical AI development for the public sector.

Find the report here.